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Important Notice

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Student Support

Grievance Redressal Cell

The Grievance Redressal mechanism at St.Mary's Rehabilitation University is established to ensure a fair, impartial, and consistent mechanism for redressal of various issues faced by students, staff, and faculty.

Internal Redressal

Students and staff are encouraged to first approach the University's Internal Grievance Redressal Committee (IGRC) for prompt resolution.

Email: grievances@smru.edu.in

UGC e-Samadhaan

For escalations, the University complies with the UGC e-Samadhaan portal, a unified platform for tracking and resolving grievances.

Visit e-Samadhaan

Student Grievance Redressal

Students can raise academic, administrative, or any other campus-related grievances. To ensure authenticity and prompt resolution, all student complaints must be sent exclusively from your official university email ID (@smru.edu.in).

Send an Email To

grievances@smru.edu.in
Give Complaint

Note: Complaints from personal email IDs (Gmail, Yahoo, etc.) will not be processed.

Scope of Grievances

  • ✓ Academic matters (Classes, exams, marks)
  • ✓ Financial matters (Fee disputes, refunds)
  • ✓ Administrative matters (ID cards, certificates)
  • ✓ Infrastructure & Amenities (Hostel, library, transport)
  • ✓ Harassment & Discrimination
  • ✓ Matters regarding Internal Complaints Committee (ICC)
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